Help

Getting Started

How do I create an account?

1. Go to our registration page.
2. Fill in the required information.
3. Verify your email address.
4. Log in to your new account.
   
   

Listing a Mask

How do I list a mask for auction?

1. Log in to your account.
2. Navigate to the "Create Listing" section.
3. Fill in the details about your mask, including title, description, and starting price.
4. Upload high-quality images of your mask.
5. Choose the auction start and end times.
6. Submit your listing for approval.

What fees are associated with listing a mask?

• Listing setup fee: $10.00
• Sales transaction fee: 6%
• Additional features such as homepage feature, highlighted listings, reserve price, buyout, and make an offer options have their respective fees.
  
  

Managing Listings

How can I edit my listing?

1. Go to the "My Listings" section in your account.
2. Select the listing you want to edit.
3. Make the necessary changes.
4. Save your updates.

Can I relist an unsold mask?
Yes, you can relist an unsold mask by selecting the "Relist" option in the "My Listings" section.

Auction Participation

How do I bid on a mask?

1. Log in to your account.
2. Find the mask you want to bid on.
3. Enter your bid amount.
4. Confirm your bid.

What happens if I win an auction?
You will receive a notification with payment instructions. Complete the payment to finalize the purchase.

Payment and Shipping

What payment methods are accepted?
We accept major credit cards, PayPal, and other secure payment gateways.

How do I set up shipping options?

1. Navigate to the "Shipping Setup" section in your account.
2. Choose your preferred shipping carriers and methods.
3. Set shipping rates and delivery times.

Can I ship to a different address than my billing address? Yes, you can specify a different shipping address during the checkout process.

Support and Contact

How do I contact customer support?
Visit our contact us page.