FAQ

General Information

Can anyone sell a mask?
Yes, during our designated "Collector's Auctions" periods, users can list their own masks for auction. Outside of these periods, you are welcome to contact us about any masks you might have for sale.

Do you sell items that aren't related to masks?
No, Masks of the World is dedicated exclusively to masks and mask-related products.

What products do you offer outside of auction periods?
Outside of auction periods, we offer eBooks, and potentially online courses or similar items related to masks. No other products will be for sale.

Account and Orders

I’ve forgotten my password, what should I do?
Don't worry if you've forgotten your password! Simply click the "Forgot your password?" link next to the login button and follow the instructions. Please don't hesitate to contact us if you continue to experience problems.

Can I ship to a different address than my billing address?
Of course! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organization in the address field, as well as the contact name to ensure your parcel is successfully delivered.

Auctions

When can I list my masks for auction?
You can list your masks during our designated "Collector's Auctions". Please check our website for specific dates and guidelines.

What are the fees for listing my masks in the auction? Our fee structure includes:

Can I still participate in auctions if I'm only interested in buying?
Yes, you can participate as a buyer in both our "Collector's Auctions" and our specialized "Masks of the World" auctions.

eCommerce and Content

What happens when there isn’t an auction?
When there isn’t an auction, our website will feature eCommerce products such as eBooks. We will also have a dedicated area directing visitors to our blog, social media, and other related content.

How can I stay updated on upcoming auctions and new products?
To stay updated on upcoming auctions and new products, you can subscribe to our newsletter, follow us on social media, or regularly visit our website for announcements.

Do you offer any educational content about masks?
Yes, we offer eBooks and are planning to introduce online courses that provide educational content about masks. Additionally, our blog features articles and insights about mask collecting and cultural heritage.

Feel free to contact us if you have any further questions or need additional information.